Non-Clinical Staff

Managers

Stuart MacFarlane is the Practice Manager and is responsible for the smooth running of the Health Centre. Claire Crook is the Deputy Practice Manager, and is particularly responsible for our reception service and all our IM&T systems.

Administration & Secretarial Team

Our dedicated administration and secretarial staff are here to support the smooth running and organisation of the Health Centre. A tremendous amount of work goes on behind the scenes keeping your records up to date and summarised, organising sufficient appointments to meet demand, arranging your hospital appointments and managing staff and finances.

Patient Services Team (Reception)

When you arrive, a member of our Patient Services team will be there to welcome you and to find out how we can help you. Apart from meeting you personally, they also receive your telephone calls, make your appointments, arrange repeat prescriptions, and generally try to make your visit go as smoothly as possible. They may need to ask you further details when you telephone or visit the surgery. This is to ensure that we assist you as speedily as possible. They are bound by the same rules of confidentiality as the doctors and nurses.