Reception and Welcome
If you are new to us, one of our receptionists will help you through our comprehensive registration procedure. Please give us as much information as possible while we wait for your full medical records to reach us.
If you have come for an appointment, the receptionist will enter your arrival on our computer system, or alternatively please use the touch screen situated in the waiting room to book yourself in - simply follow the instructions on the screen. If you are booked for a double appointment, you will need to go to the reception desk.
We all try hard to ensure that you are seen on time. If someone needs a little extra time with a doctor or nurse, then appointments may sometimes run a few minutes late.
Phlebotomy (Blood taking), Blood Pressure & ECG Clinics
Phlebotomy Clinics are run on a Monday, Tuesday, Thursday and Friday morning by either Vijee or Hannah. Clinics are run in the morning as the samples are collected and transported to the lab at the JR in time for them to be processed.
Hannah also does blood pressure checks and offers smoking cessation advice in the above clinics, and she also runs a weekly ECG clinic.
JR Hospital Phlebotomy Service
This service is no longer available for adult patients at the JR hospital and patients requesting tests will be turned away. So if you require any tests, please make an appointment at the surgery.
If you would like to make an appointment for a child under 5 years of age, please call 01865 231111 or 234036 to make an appointment.
Fasting Glucose or Cholesterol Blood Tests
If your Doctor or Nurse informs you that you need a Glucose or Cholesterol blood test, you are required to fast beforehand.
Fasting means nothing to eat or drink after 10.30pm the previous day except water, unless told otherwise.
Antenatal Clinics
Our Midwives run an Antenatal clinic twice a week. There is also a weekly Antenatal clinic in Barton, our Branch surgery.
Patient Information regarding antenatal and post-natal care:
Antenatal
Specific antenatal information is given when a pregnant patient presents for the first time. As soon as you know you are pregnant, please make an appointment to see your Doctor. They will then arrange a dating scan and refer you on to the midwives attached to the practice, and the obstetricians at the hospital if necessary. Information about screening in pregnancy and other health advice is available.
According to NICE (National Institute of Clinical Excellence) Guidelines, you will have a double appointment (40mins) with the midwife at 9 weeks gestation. At this appointment the midwives will be doing various bookings and blood tests. The doctor will also give you an information pack.
Midwives have clinics at the practice twice a week on a Monday and Tuesday. If you call with concerns or problems and the midwives are not at the practice, reception will ask you to call the hospital (you should have the telephone number in your notes). The number is 01865 221696.
Post Natal
After your baby is born, the midwives will see you at home initially. After that any help you need will be provided by the Health Visitors. They run a baby clinic on Monday afternoons, when you can drop in for advice. An 8 week baby check is recommended by your Doctor and a 6 week check for mums postnatally.
Minor Surgery
Dr Justin Amery, Dr Melissa Holden and Dr Sanjay Dahiya all perform Minor Surgery. Clinics are run on a weekly basis. Patients must see a Doctor before being booked into a minor surgery clinic.
Physiotherapy
If you have any problems with joint pains, arthritis, immobility or sports injuries our physiotherapists Viv Gleave & Associates will help you.
The clinics run on a Monday (8.30am - 2.00pm) and a Wednesday (2.00pm - 6.00pm)
Patients must see a Doctor before being booked into a Physiotherapy clinic
Smoking Cessation
Susan McCrae is our lead Practitioner on smoking cessation, although all of our Practice nurses including Hannah Jenkins can offer smoking cessation advice.
If you are seeing Hannah or one of our Practice nurses for the first time to discuss stopping smoking please book a 20 minute appointment. Thereafter smoking cessation support appointments are 10 minutes.
Family Planning
All of our Doctors and Nurses can give you expert contraceptive advice including oral contraception and depot (injectable) contraceptive preparations. Condoms are available free of charge from the practice nurse.
Coil Fitting
Some of our doctors are trained to offer routine coil (intrauterine contraceptive device or IUCD) fittings here at the surgery. If you would like to consider this as a form of contraception please make a 20 minute appointment to discuss it with Dr Enas Al-Dabagh. We would then need to book you in at the appropriate time in your cycle (ideally between 3-14 days into your menstrual cycle) to have this fitted (30 minute appointment with a Doctor and a Practice Nurse).
You can still have a coil fitted at the Family Planning Clinic (Alec Turnbull Clinic) if you prefer. We are unable to fit emergency coils at the surgery. To check or remove your coil - please ask for a 10 minute routine appointment with Dr Enas Al-Dabagh.
Contraceptive Implants
Some of our doctors are trained to do these. Please book a 20 minute appointment for an insertion.
- To check your implant please book a 10 minute routine appointment.
- To remove your implant please book a 30 minute routine appointment.
Contraceptive Diaphragm
These can also be fitted. Please book a 20 minute routine appointment with a Doctor.
Cervical Screening (Smears)
Cervical screening is offered to all women between 25 and 65 years of age.
This procedure is carried out by any of our specially trained practice nurses. Please book a 20minute routine appointment.
We operate a call and recall system for all our female patients between the age of 25 and 65 - you will be sent regular follow-up appointments to attend for cervical screening. If you have not had a smear within the last 3 years please ask for an appointment. You will receive written notification of your smear result, usually within 8 weeks of the test.
Child Health
Baby Clinic
A doctor holds a baby clinic every Monday afternoon from 2.00pm to 3.00pm with one of our nurses - appointments are for 10 minutes. Within this clinic the 1st baby 8 week check and pre-school check ups are done.
Please ensure you book a follow on appointment with one of our Practice nurses (straight after you've seen the Doctor) - so that the nurse can administer the relevant immunisations.
Health Visitor - Child Health Care Clinic
Our Health visitors run a child health care clinic on a Monday afternoon 2.00pm - 3.30pm.
The Health Visitors hold a clinic in Barton, our branch surgery, on Wednesdays 2.00pm - 3.00pm.
They also hold a drop in clinic at the Roundabout Family Centre, Barton on a Thursday 11.30am - 12.30pm.
All of the above are walk in clinics - you do not need to book an appointment.
Yellow Fever Centre
We are a registered Yellow Fever vaccination centre, and appointments for this immunisation can be made with one of our practice nurses. Please note that it is a 20 minute appointment. This vaccination is not available under the NHS and a £50.00 charge is payable on the day.
