Patient Participation Groups (PPG)

Are YOU interested in finding out more about the Practice?

Would YOU like to influence the development of local health services?

If so join us now

The Practice is setting up two Patient Participation Groups (PPG) - Bury Knowle PPG & Barton Surgery PPG (Barton is our Branch Surgery). The aim of the groups is to provide a forum for our patients to discuss health services, health promotion and local healthcare initiatives. We're hoping to hold the first Bury Knowle PPG at the surgery in July 2011 and the first Barton PPG is on the 27th July 2011 2-3pm at the Barton Surgery. 

If you would like to join the PPG please fill out the Patient Participation Group Sign up form and pop it into the suggestion box located in the waiting room. Alternatively you can complete the form electronically and email it to health.buryknowle@gp-k84009.nhs.uk

For more information, please contact Claire Crook, Operations Manager - claire.crook@gp-k84009.nhs.uk

Patient Participation Group (PPG) Leaflet

The Practice is setting up two Patient Participation Groups (PPG) - Bury Knowle PPG & Barton Surgery PPG (Barton is our Branch Surgery). 

If so we want to hear from you

WHAT IS THE ROLE OF THE PATIENT PARTICIPATION GROUP?

At its simplest, patient participation refers to patients who wish to take a more active interest in developing local healthcare services.

The idea is for patients and staff to work together to share ideas to help patients to take more responsibility for their own health and help improve the services offered at the Practice. It gives patients a say in how services are planned, developed and evaluated, by developing a good working relationship with the practice staff and GPs. 

The PPGs will seek to improve communications through the practice website along with the use of notice boards and direct communications within the Surgeries e.g. articles in the patient newsletters.

MORE ABOUT WHAT A PPG CAN TRY TO DO 

• Assist in communicating to patients how recent changes to NHS will affect services provided
• Let the practice staff know more about the level and standard of service they provide from a patient perspective
• Help the practice decide on overall service priorities
• Help patients understand more about their medical condition/problems including talks on individual topics, e.g. Diabetes and Heart Disease
• Help provide information on help available and support groups and networks
• Help improve the experience of attending the Surgery

WHO WILL BE ON THE PPG?

Initially there will be a GP, Claire Crook (Operations Manager) plus patients drawn from across the surgeries.

This is flexible and can be adapted as the group gets more established and needs emerge

WHAT THE PPG IS NOT ABOUT

We will not deal with personal medical issues or individual patient complaints as there is already a well established procedure to deal with these

HOW DO PATIENTS COMMUNICATE WITH THE PPG?

• We have a Practice email address (health.buryknowle@gp-k84009.nhs.uk) so you can contact us electronically
• You can write to Claire Crook at the practice address
• You can also join our Virtual Patient Participation Group

HOW WILL I GET FEEDBACK FROM THE PPG?

• Information will be available in the waiting room at the surgery
• Information will be available on the practice website
• If you provide us with your email address and mobile telephone number we will add you to our contact list and we will contact you by email or SMS message.

SO IT’S BACK TO YOU

The PPGs will only work well if patients communicate with us.

We already have ideas but we need your input

Virtual Patient Participation Group (vPPG)

Do you have something to say, but don't have the time to attend meetings?

Do you have ideas about how to improve your local practice?

Do you have ideas about how you would like to see services provided, changed or improved?

Then join the 'Virtual Patient Participation Group'

What is the Virtual Patient Participation Group?

This is a group which has been set up in response to patients that have said they would like to be involved in a Patient Group but are unable to attend meetings.

As a member of the Virtual Patient Participation Group we will send you emails asking for your opinion on a range of topics.

You decide how often and when you would like to answer.

Benefits of becoming a member

By doing this you will help the practice to provide an accessible and responsive service and you will be amongst the first to hear about news and updates.

To join the Virtual Patient Participation Group simply fill out the Virtual PPG sign up form and either email it to us at health.buryknowle@gp-k84009.nhs.uk or pop it into the suggestion box located in the waiting room. Alternatively you can complete the form online and email it to

Bury Knowle Patient Participation Group 01/12/2011

If you would like to attend please email claire.crook@gp-k84009.nhs.uk

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