News:

Did not attend - 'DNA'

On average, 300 booked appointments are wasted each month because patients do not attend. 

If you miss 3 or more appointments in a given period, we will notify you that further missed appointments will result in your removal from our list and you having to find another GP.

We have introduced an SMS Text Reminder service to remind patients of their appointments.  Please advise our reception team of your mobile telephone number if you wish to use this new service and we’ll send you a text message to confirm all future appointments and remind you of them.

If you cannot attend an appointment please telephone our reception team on 01865 761651 to cancel the appointment so someone else can use it.

 

 

Qualifications

Do you ever wonder what the letters after a doctors name mean? Please click on the link above for the answer!

Qualifications.doc


Doctors
Nursing Staff
Practice Team
Healthcare Team

Practice Management

Stuart MacFarlane is the Practice Manager and is responsible for the smooth running of the Health Centre. Claire Crook is the Deputy Practice Manager, and is particularly responsible for the standard of our reception and other patient services, and all our IM&T systems.

Administration

Our dedicated administration and secretarial staff are here to support the smooth running and organisation of the surgery. A tremendous amount of work goes on behind the scenes keeping your records up to date and summarised, organising sufficient appointments to meet demand, arranging your hospital appointments, and managing staff and finances.

Reception

Apart from meeting you personally, they also receive your telephone calls, make your appointments, arrange repeat prescriptions, and generally try to make your visit go as smoothly as possible. They may need to ask you further details when you telephone or visit the surgery. This is to ensure that we assist you as speedily as possible. They are bound by the same rules of confidentiality as the doctors and nurses.