Practice Complaints Procedure

As part of our ongoing development, we would like to learn from you. We need to hear about what we are doing well. Perhaps even more importantly, we need to hear about what we are not doing so well. Some people think that "complaints" is a dirty word. We believe the opposite. If you are unhappy about any part of our service, we would like to know so that we can learn from your comments and suggestions and improve on what we provide. We have a practice complaints procedure which meets National criteria and welcome your comments. Leaflets detailing the procedure are available in our waiting room and below.

Our Practice Manager, Stuart MacFarlane, is responsible for the smooth running of the Health Centre, and our Deputy Practice Manager, Claire Crook, is responsible for the quality of service given to you. Please speak or write to her with any suggestions, praise or criticism. Naturally you should feel free to speak to any of our team -we promise to listen to whatever you have to say.

 Practice Complaints Procedure - Patient Leaflet

Zero Tolerance

We aim to treat all our patients courteously irrespective of race, colour, creed or sexual orientation and we expect patients to behave towards our staff in a similarly respectful manner. Anyone attending the practice who abuses GPs, staff or other patients in a threatening, abusive or violent manner, or who acts in a discriminatory manner will risk immediate removal from our practice list.